IT'S SIMPLE. WE OFFER FREE SHIPPING TO ANY DESTINATION IN USA
You only need to know the following two things
Ready to Wear
All ready to wear products will be shipped from our factory within 3 – 5 business days
Custom – Made to Measure
All custom made to measure products will be shipped from our factory 7 – 10 business days
Having an issues with your new Crisp product? Don't you worry. Every product we sell comes with the “Prefect Fit” promise; this means we will do everything we can to make sure you're happy with your purchase.
$25 LOCAL ALTERATION CREDIT
To get started email us with your issue at firstname.lastname@example.org (subject line “Alteration”) within 30 days of receiving the product. We will get in touch with you to understand your exact issue with the shirt and recommend on how to best resolve your issue.
We offer upto $25 alteration credit for all made to measure shirts. Download this Alteration form and bring it to your local tailor and have him/her make a note of the measurement changes.
Please email us a scan copy of the receipt and alteration form at email@example.com in order to qualify for the alteration credit. Upon receiving your email, we will update your measurement profile and process the credit.
30 DAYS - FREE REMAKES
On the rarest of occasions in which we are unable to resolve your issue with an alteration, we will make you a brand new product from scratch.
Think you need a remake? email us at firstname.lastname@example.org (subject line “Remake”) within 30 days of receiving the product
Once your remake is processed, we'll request you to return the unworn and undamaged original shirt back to us within 15 days. Crisp Clothing reserves the right to deny remakes request in situation where alterations can resolve the issue. Products will not be remade based on customisation changes.
Please note you will be responsible for any return shipping cost of remade products.
30 DAYS – FULL REFUND
If you are have issues with your clothing, we would encourage you to take advantage of our FREE alteration's & remakes. Our mission is to ensure you are 100% satisfied.
Once we have initiated the return process, we would request you to ship the product back to us within 7 days of receiving the authorizing email.
To be eligible for a refund please ensure that the returned product is unworn, unaltered, undamaged and in its original packaging with all tags intact. Any returned products that don't meet the above criteria will be sent back to the customers without refund.